|
|
FREE
SHIPPING ON DOMESTIC (WITHIN CANADA) DRY GOOD ORDERS OVER $200.00!*
ALL LIGHTING SYSTEM ORDERS OVER $200.00 ONLY PAY 50% OF SHIPPING
ON DOMESTIC ORDERS!
ALL FLUORESCENT BULB ORDERS OF 6 BULBS OR MORE OVER $200.00 PAY
ONLY 50% OF SHIPPING ON DOMESTIC ORDERS!
*Does not apply to salt, chiller, aquarium, sump,
or sand orders. |
- Live Goods are generally shipped via Airline guaranteed freight unless
otherwise specified. By shipping guaranteed freight, this allows us
to choose the flight the animals will be on, and advise you the arrival
time. In addition, we request that all live goods be held in a heated
warehouse prior to you receiving them, and that they are shipped in
a heated compartment of the airplane.
- We can also ship to your door via UPS overnight service. While this
is more convenient and tends to cost a little less, we cannot offer
a live arrival guarantee.
- For regional orders (those to Vancouver Island, and the interior of
British Columbia) we will ship by bus, but please note:
LIVE ARRIVAL WILL NOT BE GUARANTEED ON BUS &
UPS ORDERS - NO EXCEPTIONS!
We can ship to most communities in B.C. by airplane for normally only
a small additional charge!
- Packaging charges will be applied to all orders containing live goods.
Box charges are as follows Small (2-4 items): $5.00, Medium (5-8 items):
$10.00 Large (8+ items): $15.00. There is no additional box charge for
live rock orders. There will be no box charge on orders in excess of
$200.00. We will do our best to ensure that your product is packaged
in the smallest package while providing the greatest possible protection
of the animals to ensure they arrive to you safely and in good health.
Heat packs are used when warranted.
- The following chart for shipping costs is meant as a guide only. Airlines
ship by weight and we base the shipping cost on this weight. A large
coral/fish can weigh more than two small corals or fish.
- As a general rule we ship all fish, corals, and shrimp in separate
bags. There are exceptions (as follows):
- Small animals (Shrimp, urchins, chromis, etc.) fit in small bags.
2 small bags equals the same space as one large bag (as indicated
in the chart below).
- 50 snails or hermit crabs per bag (we will mix different types
of snails in a bag, but not crabs).
- Up to 4 Peppermint Shrimp per bag.
- Up to 3 Damsels, Chromis, or other small fish per bag (dependent
on travel time).
- Other small animals or invertebrates such as feather dusters,
starfish, clams, etc. can also be grouped together in the same bag.
- The prices listed on the chart are not
cumulative (i.e. If you are ordering 1 box of rock, and a custodian
package, you do not add the two
prices together). In the majority of cases, shipping for additional
animals in the above example would only be a few more dollars!
- Example:
If you ordered:
- 4 Cleaner Shrimp, 2 Corals, 1 Tang, 50 Hermit Crabs, 50 Snails, Emerald
Crab, 1 Pygmy Angel, 3 Chromis
You would look under column "C" for rate information because
there are several small bags in your shipment.
- You can often ship smaller dry good items with your livestock for
no additional cost
- The prices listed in the chart below are
for live good shipments only! Dry good shipments are calculated in the
shopping cart.
 |
Decide what you want! |
| ANY custodian
package. |
| 5 Bags
of Corals, Fish or Invertebrates |
| 10 Bags
of Corals, Fish or Invertebrates |
| 20 Bags
of Corals, Fish or Invertebrates |
| 1 Box
of Live Rock (65lb Box) |
| 2 Boxes
of Live Rock (65lb Boxes) |
| 3 Boxes
of Live Rock (65lb Boxes) |
|
 |
Refer to the chart to the right and pick the letter that most closely
resembles your order. |
 |
Using the letter you chose above, refer to the chart below for an
estimate of your shipping cost! |
| $55.00 |
$55.00 |
$55.00 |
$66.00 |
$55.00 |
$102.00 |
$150.50 |
| $55.00 |
$55.00 |
$55.00 |
$66.00 |
$55.00 |
$102.00 |
$150.50 |
| $55.00 |
$55.00 |
$55.00 |
$77.00 |
$55.00 |
$109.00 |
$154.00 |
| $55.00 |
$55.00 |
$55.00 |
$66.00 |
$55.00 |
$105.00 |
$145.00 |
| $55.00 |
$55.00 |
$55.00 |
$66.00 |
$55.00 |
$105.00 |
$145.00 |
| $55.00 |
$55.00 |
$55.00 |
$78.00 |
$69.00 |
$108.00 |
$149.50 |
| $55.00 |
$55.00 |
$55.00 |
$85.00 |
$75.00 |
$129.00 |
$181.00 |
| $55.00 |
$55.00 |
$78.00 |
$139.00 |
$119.00 |
$218.00 |
$320.00 |
| $55.00 |
$55.00 |
$78.00 |
$139.00 |
$119.00 |
$218.00 |
$320.00 |
| $55.00 |
$55.00 |
$55.00 |
$89.00 |
$78.00 |
$135.00 |
$210.00 |
| $55.00 |
$55.00 |
$78.00 |
$139.00 |
$119.00 |
$209.00 |
$320.00 |
| $55.00 |
$55.00 |
$55.00 |
$89.00 |
$78.00 |
$135.00 |
$210.00 |
| $55.00 |
$55.00 |
$55.00 |
$75.00 |
$75.00 |
$129.00 |
$191.00 |
| $55.00 |
$55.00 |
$78.00 |
$139.00 |
$119.00 |
$209.00 |
$320.00 |
| $55.00 |
$55.00 |
$55.00 |
$88.00 |
$78.00 |
$135.00 |
$210.00 |
| $55.00 |
$55.00 |
$78.00 |
$140.00 |
$93.00 |
$178.00 |
$269.00 |
| $55.00 |
$55.00 |
$84.00 |
$144.00 |
$127.00 |
$229.00 |
$339.00 |
| $55.00 |
$55.00 |
$84.00 |
$144.00 |
$127.00 |
$229.00 |
$336.00 |
| $55.00 |
$55.00 |
$62.00 |
$96.00 |
$89.00 |
$155.00 |
$229.00 |
| $55.00 |
$55.00 |
$62.00 |
$96.00 |
$89.00 |
$155.00 |
$229.00 |
| $85.00 |
$85.00 |
$119.00 |
$229.00 |
$160.00 |
$294.00 |
$409.00 |
| $55.00 |
$55.00 |
$89.00 |
$139.00 |
$130.00 |
$235.00 |
$345.00 |
If you do not see your city listed above, that doesn't mean we don't ship
there... Contact us!
Fuel surcharges may apply. Prices do not include applicable taxes.
- J&L Aquatics ships dry goods via either Canada Post or UPS (dependent
on the most cost effective manner) unless otherwise specified at the
time the order is placed. Upon request, we will ship your dry goods
as per your specifications (courier, airlines, etc.).
- Dry goods are shipped with full insurance according to the carriers
policy. Insurance will be added to all orders at a cost of $1.55 for
the first $100.00, and $.65/$100.00 thereafter. Please note that insurance
is provided by the carrier of choice, not J&L Aquatics.
- Shipping rates are calculated at the time of check-out. J&L Aquatics
reserves the right to adjust shipping costs accordingly if required.
Please note that if the shipping cost is more than stated on the website
at time of check out, you will be contacted for confirmation before
your order is shipped.
J&L Aquatics encourages group orders for either livestock or equipment.
In many instances (especially with livestock) it can save you a fair amount
of money on shipping alone. In order to expedite this process and eliminate
any confusion, please follow these simple guidelines listed below.
- One Ambassador needs to be assigned per group order. The
ambassador is required to coordinate ordering between the group and
J&L. We will work closely with the ambassador to ensure the items
requested are on hold and accurately billed.
- An Order List, which contains the entire contents of the
order separated by person involved, will be provided to J&L near
the end of the group order “Cut off” period. Contact information
(actual name and phone number) of each person listed is also required.
No bulletin board “handles” will be accepted.
- A “Cut Off” Period needs to be assigned by the
ambassador at the outset of the group order, and no additions or changes
may be made past this point. The “Cut off” period is generally
the business day before the order is scheduled to be shipped.
It is completely encouraged for the participants to call in on their
own and check availability and stock; but, they won’t be able to
order or hold anything on their own. They must report their items to the
ambassador.
We also require each member to call and make sure we have correct payment
information for their account. Without this, they will be omitted from
the group order at the point of “Cut off”.
- J&L Aquatics guarantees that your live goods order will arrive
to you alive. In addition, we guarantee that all livestock purchased
from us will remain in alive for a 24 hour period after arrival. If
in the unfortunate event this is not the case, we require the following:
- Your livestock is properly acclimated (Acclimation
Techniques) to your tank in a timely manner (within 4 hours)
upon receipt.
- You must notify J&L Aquatics within 24 hours of delivery by
email or telephone. If this takes place on a holiday, the time stamp
on the voice mail or email will be used as the time of receipt.
- Dead livestock is to be returned to J&L Aquatics within 48
hours of notification with a sample of your aquarium water. Dead
livestock is to be shipped Canada Post Priority Mail. Any/all shipping
charges for returning dead livestock will be reimbursed to you through
a J&L Aquatics credit. There will be no cash reimbursements.
- A replacement animal or a J&L Aquatics in house credit will
be given for the price of the livestock returned to J&L Aquatics
(credit does not include any original box, packaging or shipping
charges). If a replacement is requested, the customer is responsible
for any/all box, packaging and shipping expenses incurred for shipping
the replacement animal.
- J&L Aquatics livestock guarantee does not pertain to replacement
animals.
- Livestock death/damage due to carrier mishandling must be claimed
through the carrier.
- The above only applies to orders that are shipped via Air Cargo Guaranteed
Service.
- In order for the guarantee to be valid, all of the above conditions
must be met.
- Please note that J&L Aquatics will accept no returns/exchanges
on livestock.
- In the event of an order cancellation on live goods (excluding live
rock), J&L Aquatics reserves the right to charge a non-refundable
30% re-stocking charge. Live goods that are specially ordered are non-refundable.
- In the event of an order cancellation on live rock, J&L Aquatics
reserves the right to charge a non-refundable 20% re-stocking charge.
Live rock that is specially ordered is non-refundable, and the customer
will be responsible for 100% of the order.
- Echinoderms, Cucumbers and Nudibranchs: J&L Aquatics will
take every measure to ensure that your animal arrives in a healthy condition.
However, due to the extremely delicate nature of these animals, the
livestock guarantee does not apply. Certain restrictions apply on select
fish as well. Please refer to our Saltwater Fish section for details.
- All returns and/or exchanges must be made within 7 days of receipt
of product. Products may only be returned unused, and in original unopened
packaging. J&L Aquatics reserves the right to charge a non-refundable
15% restocking charge for any/all returned merchandise (excluding exchanges).
J&L Aquatics will not be responsible for return shipping charges.
Original shipping charges are non-refundable. Before returning/exchanging
any goods, we require that you authorize your return with J&L Aquatics.
Any items returned without our authorization will be declined.
- In the event that your order is damaged by the carrier, a claim will
be filed with the carrier company. Upon approval of the claim by the
carrier, your original order will be re-shipped to you at no additional
cost. If you wish to return the damaged goods for a refund or credit,
the 15% restocking charge will be applied. J&L Aquatics will not
be held responsible for any/all shipping delays that may occur from
time to time.
- Special order & sale items are not returnable under any circumstances.
- Dry Good Order cancellations may also be subject to a 15% restocking
charge.
|
