COVID-19 SAFETY PERCAUTIONS AT J&L AQUATICS
Please note: As this is an ever-evolving situation, things may change at a moment's notice. We will do our utmost to keep everyone abreast of any changes as soon as possible.
It is important to remember that our (and the entire pet) industry is unique. We not only have ourselves to worry about, we also have the animal's health and welfare we all care so deeply about entrusted to us. Many of these precautions and the way we have set things up have been tailored so that they will receive the best care possible while keeping everyone here at J&L Aquatics as healthy and safe as possible.
Hours of operation:
Retail store hours will be changed to the following:
Monday - Friday: 10am-6pm (open to the public 11am-5pm)
Saturday - 11am-5pm (open to public start to close)
Sunday & Holidays - Noon -5pm (open to public start to close)
Website/Online ordering: OPEN 24/7
Livestock shipping in or out is suspended until further notice.
Online and phone ordering and shipping is still available (online ordering 24/7). If you would like to pick-up in the store, that is not a problem, but please wait until we contact you that the order is ready. Because of our adjusted team member rotation, you may experience slight delays in shipping times. We will do our best to keep this to a minimum.
Curbside (at the store) pick-up is also available if you would like to pick-up but would like to avoid any contact.
Because all shipping companies we us have stopped offering guaranteed service, we cannot guarantee your order arrival time. This means that any frozen food orders are "order at your own risk". There will be no refunds on a food order that arrives thawed due to freight delays.
Occupancy Limits/Visiting Retail Location
We have limited the occupancy of the store for the safety of our staff and customers to a maximum of 5 individuals, 3 of which may be in the livestock room at any one time. Please try and maintain a safe distance (6 feet - 2 meters) at all times between yourself and our team members. We would also ask that you limit your time in the store to picking up what you require (livestock or dry goods) and try and keep browsing to a minimum.
Health and Recent Travel
If you, a family member, or someone you have been in contact with recently has not been feeling well, please DO NOT visit inside our retail location. You are more than welcome to place an order online and pick-up at the store during regular hours. Just let us know when you are here and we will drop off the package outside for you.
Trades & Exchanges
All trade-in livestock of any type (be it donation or credit) has been suspended until further notice).
We have split shifted our team members so if you are used to someone working on a specific day and are coming in to see them, please check before you make the trip to the store - their days will be different.
Forms of Payment
We are currently NOT accepting cash as a form of payment.
Again, please keep in mind that this is something new for all of us and procedures are constantly changing to best suit the conditions. We will continually try to keep this page updated to the best of our ability. In the meantime it's business as usual online for us as we have dry good shipments arriving daily to keep us stocked up!
Stay safe everyone!