All returns and/or exchanges must be made within 7 days of receipt of product. Products may only be returned unused, and in original unopened packaging. J&L Aquatics reserves the right to charge a non-refundable 15% restocking charge for any/all returned merchandise (excluding exchanges). J&L Aquatics will not be responsible for return shipping charges. Original shipping charges are non-refundable. If the item was originally shipped under our free shipping policy, the cost of doing so will be removed from the credit. Before returning/exchanging any goods, we require that you authorize your return with J&L Aquatics. Any items returned without our authorization will be declined.
In the event that your order is damaged by the carrier, a claim will be filed with the carrier company. Upon approval of the claim by the carrier, your original order will be re-shipped to you at no additional cost. If you wish to return the damaged goods for a refund or credit, the 15% restocking charge will be applied. J&L Aquatics will not be held responsible for any/all shipping delays that may occur from time to time.
Special order & sale items are not returnable under any circumstances.
Dry Good Order cancellations may also be subject to a 15% restocking charge.